Return Policy

All sales are final. Returns, exchanges, or refunds are not accepted unless expressly stated in this policy.

The only exceptions are:

·       Products damaged during transit.
·       Select products within the Decor Llama Luxe collection that are specifically designated as eligible for return.

Decor Llama reserves the right to refuse any return that does not comply with the terms outlined below.

Standard Products (Non–Decor Llama Luxe)

Returns or exchanges are accepted only for products damaged during shipping.

To report shipping damage, you must contact us by email or phone within 7 calendar days of receiving your order at support@decorllama.com.

Please include:

·       Your order number.

·       A description of the damage.

·       Photographs of the damaged product, packaging, and shipping box (if requested).

Customers are responsible for inspecting all products upon delivery. Claims submitted after the 7-day notification period may not be accepted.

Upon verification of the damage, Decor Llama will, at its sole discretion:

·       Replace the damaged item (subject to availability); or
·       Issue a refund or store credit if a replacement is unavailable. Proof of purchase is required for all claims.

Damage resulting from improper installation, misuse, abuse, negligence, accidents, normal wear and tear, or unauthorized modifications is not covered under this policy.

Decor Llama Luxe Eligible Products

The following policy applies only to Decor Llama Luxe products that are specifically designated as return eligible. Products not designated as eligible remain final sale.

Return Authorization Required

All returns require a Return Authorization (RA) Number issued by Decor Llama before merchandise is returned. Returns received without prior authorization will be refused.

Return requests must be submitted within 30 days of the invoice date.

Condition of Returned Merchandise

Returned products must be:

·       Unused
·       Uninstalled
·       In their original packaging
·       Complete with all original components
·       In clean, resalable condition

Decor Llama reserves the right to reject any return that does not meet these requirements.

Return Shipping

Customers are responsible for all return shipping costs unless otherwise approved by Decor Llama.

All returned merchandise must be shipped freight prepaid by the customer. Original shipping and handling charges are non-refundable.

Restocking Fee

Approved returns are subject to a 25% restocking fee, which will be deducted from the refund amount.

Refund Processing

Once the returned merchandise has been received and inspected, approved refunds will be processed within three (3) weeks and credited to the original method of payment.

Non-Returnable Items

The following items are not eligible for return or refund unless damaged during transit:

·       Final sale items
·       Clearance items
·       Closeout merchandise
·       Custom or made-to-order products
·       Special-order products
·       Products that have been installed, modified, or used
·       Products returned without a valid Return Authorization Number (when required)